Contact Membership

If you have any questions about Carolina Alumni membership, check our Join/Renew page and our Membership FAQ. If you still haven’t found your answer, call us at (800) 962-0742 Monday – Friday 8 a.m. – 5 p.m. (EST) or email us at

Diana Koonce '02
Manager of Membership Operations
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Diana has been working with the membership team since 2008. She adores fabulous footwear and has amassed a large collection of shoes. Diana’s fashion mantra is that clothing trends may come and go, but a fantastic shoe can last forever.

Megan Duffy '02
COORDINATOR OF MEMBERSHIP SERVICES Customer Service, Member Requests and Annual Membership Processing
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Megan joined the Carolina Alumni staff in May 2019. She likes traveling to jungles, drinking coffee and eating plants. In her free time, she reads a little and walks her dog a lot. She occasionally attempts to grow potted plants with varying degrees of success but still appreciates the fresh herbs while they last. Go Heels!

Jessica Ferry
Coordinator of Membership Accounting Services Life Membership Payments/Processing and Member Discount Program
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Jessica joined the Carolina Alumni staff in March of 2022. In her free time, she enjoys yoga, playing tennis, traveling, spending time with family and friends and cheering on the Tar Heels at sporting events. She lives in Raleigh with her partner, Wilson.

Keith King '82
Coordinator of Membership Engagement Carolina Alumni App and Merchandise
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Keith joined the Carolina Alumni staff in 2007, working on the communications team before joining the membership team. He uses the Carolina Alumni app to help members make the most of their perks. His hobbies usually involve food, whether it’s helping out on an organic farm, visiting farmers markets or cooking up something with garlic or chocolate.