Job Openings

This position will support the UNC General Alumni Association’s network of nearly 100 alumni clubs throughout North Carolina, the U.S., and the world.  Under the direction of the Manager of Outreach, this position will help maintain organized local alumni clubs which exist to foster:  1) contact and interaction among alumni; 2) the strengthening of an informed and enthusiastic alumni body; 3) open, two-way communication between alumni and the GAA (and thus to the greater University); and 4) the role of our alumni as ambassadors to their local communities on behalf of the University

The Coordinator of Alumni Clubs will build strong relationships with volunteer leaders and conduct administrative tasks necessary to support each club.  The ideal candidate will be a highly motivated college graduate with excellent volunteer management and customer service skills.  The Coordinator will need to have the ability to meet deadlines while managing multiple priorities and a wide variety of tasks with detailed accuracy.  Additionally, this person must have excellent writing skills and be comfortable with speaking in front of alumni groups.  The Coordinator of Clubs will be a full contributing member of a programs team who work to provide programs and services to meet the growing needs of Carolina’s alumni.

Some specific responsibilities of this position will include:

• Serve as the main point-of-contact for all club volunteers when they have registration, event, promotion and communications requests or need support.
• Maintain and develop administrative systems to support the clubs program (e.g. maintain a database of club activities and volunteers, develop timely and consistent communications with club leaders, and other administrative procedures which help disseminate information as appropriate internally and externally.)
• Work to inspire and recruit new volunteers to take club leadership positions for the almost 100 currently active clubs throughout North Carolina, the U.S. and the world and in strategically determined areas without a currently active club.
• Aid clubs in developing or continuing programming plans that expand participation and identify local club leadership opportunities that embrace all alumni audiences, including women, men, LGBTQ, Native Americans, Latino, etc.
• Assist clubs with communications to promote their activities (print, email, social media, etc.).
• Serve as the primary liaison and event lead for most Carolina Clubs’ scholarship fundraising efforts. In addition, develop and increase additional scholarship events and efforts within existing Carolina Clubs.
• Respond to general inquiries from alumni about clubs. Maintain and develop methods of keeping the general alumni body informed about and interested in their local club activities.
• Manage and direct additional staff such as interns and/or volunteers when needed.
• In consultation with manager and team leader, prepare and manage budgets to support the clubs program, including effective monitoring and oversight for Carolina Club deposit accounts
• Work with manager to develop long-range strategic plans for alumni clubs and identify creative changes and value-added ideas to enhance the clubs program
• Work with manager and other programs team members to ensure enrichment activities happen regularly (monthly, bi-monthly, annually) in high alumni population areas. Work with existing volunteer-led clubs when appropriate.
• Serve as an ambassador of GAA membership growth and retention in programming efforts

Miscellaneous

• Other projects as may be assigned within the larger programs team and General Alumni Association
• Serve as an ambassador of GAA membership and growth through clubs and outreach efforts.
• Collaborate with the Manager of Marketing and Advertising, and the Communications team, to craft appropriate marketing, promotions and overall communications (print, email, social media, etc.).
• Represent GAA/clubs at programs such as Orientation for incoming students or recent alumni events
• Upon the invitation of the GAA President, serve as a GAA host on an alumni tour

 Requirements

A bachelor’s degree is required. Applicants with existing UNC context or experience with the UNC community and the Chapel Hill-Raleigh-Durham areas will find this helpful in this role.

Special Requirements and Specific Tools/Skills Required

Candidates should have professional maturity and excellent interpersonal skills to cultivate relationships with alumni, University friends, GAA staff and University colleagues.  A proven ability to relate to a diverse population and thrive in a team environment.  Exhibits customer service and professional maturity.  Successful volunteer management and a proven ability to relate to a diverse population is required.  Experience with event planning is important.  Excellent writing, interpersonal communication and adept multitasking skills required; must be able to write content for external and internal communication with minimal supervision.  Strong proficiency with Microsoft Office and proven ability to use technology for communication, collaboration, registrations, databases, etc.   Although the current focus is on social media platforms, candidate must be willing to learn and adapt as new technologies develop.  Must be organized, detail oriented and able to handle a large volume of telephone and email inquiries from alumni and event attendees. Evening and weekend work will be required in addition to some travel.  Travel to attend club meetings or events.  In some months, this could be 2-3 trips and in other months, no trips.  Trips will be determined based on budget and need and discussed with manager in advance.

A review of applications will begin immediately and will continue until the position is filled. Applicants should submit an introductory letter, resume, professional references and links to any online work samples (if relevant) via email to jobs@gaa.unc.edu and include “Club Coordinator” in the subject line.

Please no calls, emails, faxes or visits concerning this position. Applicants advancing in the interview process will be contacted with additional information. Applications will be reviewed on a rolling basis.

The UNC General Alumni Association is an equal-opportunity employer and complies with all federal, state and local hiring policies.

The coordinator of alumni reunions works to help alumni and friends develop a lifelong relationship with the UNC General Alumni Association (GAA) and the University. In partnership with the other Coordinator of Alumni Reunions, this position shares the primary responsibility for managing GAA alumni reunion events, including the Black Alumni Reunion, class milestones and affinity reunions.  This position, under the supervision of the assistant director of enrichment programs, will also partner with other programs team members to support, plan and execute additional events and initiatives of the GAA’s programs team.

Black Alumni Reunion

• In collaboration with the assistant director of enrichment programs, oversee the planning and implementation of the Black Alumni Reunion, including:
• Partnering to ensure event “feel” aligns with vision and audience of key stakeholders
• Securing appropriate venues, vendors and seamless logistics for various weekend logistics
• Managing event registrations using various software
• Sending post-reunion surveys, photos, volunteer gifts, etc.
• Attend monthly Black Alumni Reunion planning committee and subcommittee meetings
• Learn and understand reunion marketing plans through collaboration with the manager of marketing and advertising
• Support membership efforts to appreciate, recruit and reclaim GAA members
• Learn and understand operating budgets for the Black Alumni Reunion

Class Milestones

• In partnership with the other coordinator of alumni reunions, revitalize, strengthen and innovate class milestone celebrations, typically planned to coincide with Homecoming weekend each fall. These celebrations would target alumni celebrating 5^th, 10^th, 15^th, 20^th and 25^th class anniversaries
• Support the efforts of non-milestone class gatherings

Affinity Reunions

• Facilitate affinity reunions assigned by the assistant director of enrichment programs in concert with current guiding principles (i.e. event logistics, volunteer management and marketing in collaboration with the manager of marketing and advertising)
• Lead tasks supporting growth and development of affinity reunions
• Actively recruit and/or facilitate an average of 10 -15 affinity reunions per year
• Work with the programs outreach sub-team to coordinate affinity gatherings to take place during Homecoming week and weekend

Additional Responsibilities

• Provide Spring Reunions Weekend support to the other coordinator of alumni reunions
• Assist the assistant director of enrichment programs with administrative tasks related to the Light on the Hill Society Scholarship
• Represent the GAA as requested at GAA events including support of local outreach efforts with the programs team or other events
• After training and in consultation with the manager of marketing and advertising, collaborate on marketing strategies for various audiences. Update the GAA website as needed for assigned events, including building and editing basic Web page elements
• Identify, support and guide volunteers involved in various events including, but not limited to, communication, training and alignment with critical GAA deadlines and policies
• Manage, train and develop student interns as needed to support the execution of various programs and projects
• Make strategic budget recommendations and decisions regarding events; ensure all activities are within approved budgets and comply with GAA guiding principles and operating procedures
• Provide assistance in the execution of program events, including assistance with facility reservations/requirements and use as well as audio/video taping arrangements
• Assist in the recruitment and retention of GAA members through all activities and events
• Participate in and attend GAA quarterly board meetings; Prepare materials as requested
• Continue to strengthen and sustain the GAA’s relationships with UNC faculty and staff through touch points and events
• Upon the invitation of the GAA president, serve as a GAA host on an alumni tour

Requirements

A bachelor’s degree is required. Applicants with existing UNC context or experience with the UNC community and the Chapel Hill-Raleigh-Durham areas will find this helpful in this role.

Special Requirements and Specific Tools and Skills Required

Excellent interpersonal skills to cultivate relationships with alumni, University friends, GAA staff and University colleagues. Experience with event coordination and planning is important. A proven ability to relate to a diverse population. Excellent writing, interpersonal communication and adept multitasking skills required; must be able to write content for external communications and internal reports with minimal supervision. Strong proficiency with Microsoft Office and proven ability to use technology tools to enhance efficiency. Must be detail oriented and able to handle telephone and email inquiries from alumni and other event attendees. Evening and weekend work will be required in addition to some travel.

A review of applications will begin immediately and will continue until the position is filled. Applicants should submit an introductory letter, resume, professional references and links to any online work samples (if relevant) via email to jobs@gaa.unc.edu and include “Alumni Reunions” in the subject line.

Please no calls, emails, faxes or visits concerning this position. Applicants advancing in the interview process will be contacted with additional information. Applications will be reviewed on a rolling basis.

The UNC General Alumni Association is an equal-opportunity employer and complies with all federal, state and local hiring policies.

The Coordinator of Membership Engagement is primarily responsible for engaging existing and prospective members through the GAA’s mobile app and Alumni Store. The coordinator also collaborates with the Senior Coordinator of Membership Administration in developing member acquisition and retention strategies, and campaign messages.

A successful candidate will be highly motivated with exemplary relationship-building and customer-service skills. The candidate will have demonstrated ability to meet deadlines while also managing multiple priorities with an accurate attention to detail. The ability to work with complex data from multiple sources to ensure accuracy is essential to success in this role. Familiarity with UNC is preferred. The Coordinator of Membership Engagement is expected to be a fully contributing member of a membership team that works to serve the needs of Carolina alumni.

Mobile App

• Creates and manages the app engagement plan to include regularly scheduled efforts throughout the year. This involves pan-GAA collaborations with communications and programs to include all communication channels: print, email, on-site events and social.
• Develops premier app engagement initiatives (i.e. Member APPreciation Month) that focus on exclusive alumni member products, promotes member appreciation at club events across the country and uses new and creative ways to appreciate members.
• Creates new mobile engagement opportunities to keep the UNC Alumni app fresh and encourage downloads and log-ins (i.e. Online Alumni Directory, Business Services Directory, Alumni Traditions, etc.)
• Maintains updated statistics of UNC Alumni app downloads, number of people who have logged into the UNC Alumni app and number of memberships/renewals acquired through the app.
• Analyzes UNC Alumni app demographic data.

Alumni Store

• Creates a promotional plan to offer new member-exclusive items quarterly to sell in the Alumni Store
• Manages the inventory of all store items (both in house and those fulfilled by outside vendors).
• Manages the ongoing design/order/fulfillment of items to include payment processing, invoice reconciliation and business office deposits. Processes transactions and fulfillment for alumni merchandise purchased from the online store on a weekly basis.

Communications

• Collaborates with the Senior Coordinator of Membership Administration in developing member acquisition and retention strategies, and campaign messages.
• Writes copy for membership emails and social media posts, including monthly Making the Most of Your GAA Membership and Out of the Blue membership email text. Collaborates with communications for consistent email and social media messaging.
• Sets up and sends membership HTML emails.
• Updates membership renewal communications and continues generating new ideas for retaining members.

Other Duties

• Works with programs to advance alumni membership and engagement (i.e., provide alumni program interest data; registration assistance as it pertains to membership, Grad Fair, Senior Week, etc.)
• Supports marquee club events as an on-site membership representative.
• Cross-trains in processing memberships and serves as support in this capacity when needed.
• Staffs membership table at GAA events.
• Participates in the quarterly Membership Development Committee meetings with the GAA Board of Directors as needed.

Education and work experience

An undergraduate degree (preferably from UNC) and 3 to 5 years of work experience is required.

Special Requirements and Specific Tools/Skills Required

A background in creative marketing is essential, as is experience with various means of communications (print, email, social media, etc.). Prior experience managing a mobile app is preferred.

A review of applications will begin immediately and will continue until the position is filled. Applicants should submit an introductory letter, resume and professional references via email to employment@gaa.unc.edu and include “Coordinator of Membership Engagement” in the subject line.

Please, no calls, emails, faxes or visits concerning this position. Applicants advancing in the interview process will be contacted with additional information. Applications will be reviewed on a rolling basis.

The UNC General Alumni Association is an equal-opportunity employer and complies with all federal, state and local hiring policies.

The UNC General Alumni Association’s digital editor is responsible for content on the GAA’s website, alumni.unc.edu, which has an average of 49,000 monthly unique visits. Content includes:

• The online versions of the Carolina Alumni Review;
• The GAA’s social media channels; and
• The GAA’s e-newsletter Out of the Blue, reaching 165,000 alumni and others every month.

The digital editor collaborates with the association’s communications staff — including editors, designers and web developer — and outside contributors to develop and produce original online content as well as to add online value to print news and feature stories, emphasizing multimedia elements such as slideshows, audio, video and links to other related content. The digital editor collaborates with the social media team to curate and advance the GAA’s digital presence, which represents the organization’s most dynamic growth area and is a primary means to reach an ever-widening audience through the highest quality content possible.

The platforms inform alumni about their University — the place and the people connected to it — and support enrichment opportunities to alumni and friends of the GAA and UNC. The Review, founded in 1912, reaches alumni and others worldwide who are dues-paying members of the GAA, in addition to people in the University community in Chapel Hill, including administrators, faculty and students. The magazine upholds the highest journalistic standards and adheres to a Statement of Purpose that reflects the values and goals of both the association and the University. It has been recognized with regional and national awards for its writing, design and photography, earning 65 awards since 1996 from the Council for Advancement and Support of Education.

A successful candidate will be:

• A creative thinker, able to imagine unique approaches to tell stories online and possibilities for adapting print content for web platforms.
• Able to meet deadlines while managing multiple projects with attention to detail.
• Innovative and organized.
• Curious and motivated.
• Experienced in video and audio production, including podcasts. Proficiency preferred but not required.
• Knowledgeable about data visualization techniques.
• Committed to the highest journalistic standards and ethics.
• Happiest on the job when working collaboratively with members of a diverse team.
• Open to deviating from what’s always been done in order to create a better solution.

The digital editor:

• Plans, creates, writes, edits and publishes information on the GAA’s website;
• Conceives and develops multimedia content for the GAA’s website and social media channels;
• Collaborates with staff to write, edit and curate the GAA’s social media channels for optimal engagement;
• Oversees the production of video/multimedia pieces that expand on Carolina Alumni Review content, including news and feature stories related to campus events such as reunions, Homecoming and other University events;
• Mines the Carolina Alumni Review digital archive and University resources — including library collections and University research — to produce multimedia content of interest to the alumni audience;
• Assists in editing and writing HTML for the Review’s monthly email and the news section of the GAA’s monthly e-newsletter Out of the Blue;
• Advises on appropriate hardware and software needed for multimedia production;
• Advises on best use of WordPress tools and scouts out additional features that might be needed in the online toolbox;
• Demonstrates knowledge of ethical and legal issues involved in reporting, producing and publishing such content;
• Maintains relationships across various campus and alumni constituencies to develop and share appropriate multimedia content;
• Participates in strategic planning and departmental meetings;
• Performs other duties as assigned.

An undergraduate degree and at least five years of work experience in digital storytelling and website curation is required. Preference will be given to those familiar with The University of North Carolina and a track record of innovative thinking and production. Particular attention will be paid to candidates’ descriptions of their contributions to diversity and inclusivity.

Applicants should submit an introductory letter, resume, professional references and links to online work samples via email to gaajobs@unc.edu and include “Digital Editor” in the subject line. Please, no calls, emails, faxes or visits concerning this position. Applicants advancing in the interview process will be contacted with additional information. Applications will be reviewed on a rolling basis.