This position will support the UNC General Alumni Association’s network of nearly 100 alumni clubs throughout North Carolina, the U.S., and the world. Under the direction of the Manager of Outreach, this position will help maintain organized local alumni clubs which exist to foster: 1) contact and interaction among alumni; 2) the strengthening of an informed and enthusiastic alumni body; 3) open, two-way communication between alumni and the GAA (and thus to the greater University); and 4) the role of our alumni as ambassadors to their local communities on behalf of the University
The Coordinator of Alumni Clubs will build strong relationships with volunteer leaders and conduct administrative tasks necessary to support each club. The ideal candidate will be a highly motivated college graduate with excellent volunteer management and customer service skills. The Coordinator will need to have the ability to meet deadlines while managing multiple priorities and a wide variety of tasks with detailed accuracy. Additionally, this person must have excellent writing skills and be comfortable with speaking in front of alumni groups. The Coordinator of Clubs will be a full contributing member of a programs team who work to provide programs and services to meet the growing needs of Carolina’s alumni.
Some specific responsibilities of this position will include:
- Serve as the main point-of-contact for all club volunteers when they have registration, event, promotion and communications requests or need support.
- Maintain and develop administrative systems to support the clubs program (e.g. maintain a database of club activities and volunteers, develop timely and consistent communications with club leaders, and other administrative procedures which help disseminate information as appropriate internally and externally.)
- Work to inspire and recruit new volunteers to take club leadership positions for the almost 100 currently active clubs throughout North Carolina, the U.S. and the world and in strategically determined areas without a currently active club.
- Aid clubs in developing or continuing programming plans that expand participation and identify local club leadership opportunities that embrace all alumni audiences, including women, men, LGBTQ, Native Americans, Latino, etc.
- Assist clubs with communications to promote their activities (print, email, social media, etc.).
- Serve as the primary liaison and event lead for most Carolina Clubs’ scholarship fundraising efforts. In addition, develop and increase additional scholarship events and efforts within existing Carolina Clubs.
- Respond to general inquiries from alumni about clubs. Maintain and develop methods of keeping the general alumni body informed about and interested in their local club activities.
- Manage and direct additional staff such as interns and/or volunteers when needed.
- In consultation with manager and team leader, prepare and manage budgets to support the clubs program, including effective monitoring and oversight for Carolina Club deposit accounts
- Work with manager to develop long-range strategic plans for alumni clubs and identify creative changes and value-added ideas to enhance the clubs program
- Work with manager and other programs team members to ensure enrichment activities happen regularly (monthly, bi-monthly, annually) in high alumni population areas. Work with existing volunteer-led clubs when appropriate.
- Serve as an ambassador of GAA membership growth and retention in programming efforts
- Other projects as may be assigned within the larger programs team and General Alumni Association
- Serve as an ambassador of GAA membership and growth through clubs and outreach efforts.
- Collaborate with the Manager of Marketing and Advertising, and the Communications team, to craft appropriate marketing, promotions and overall communications (print, email, social media, etc.).
- Represent GAA/clubs at programs such as Orientation for incoming students or recent alumni events
- Upon the invitation of the GAA President, serve as a GAA host on an alumni tour
A bachelor’s degree is required. Applicants with existing UNC context or experience with the UNC community and the Chapel Hill-Raleigh-Durham areas will find this helpful in this role.
Special Requirements and Specific Tools/Skills Required
Candidates should have professional maturity and excellent interpersonal skills to cultivate relationships with alumni, University friends, GAA staff and University colleagues. A proven ability to relate to a diverse population and thrive in a team environment. Exhibits customer service and professional maturity. Successful volunteer management and a proven ability to relate to a diverse population is required. Experience with event planning is important. Excellent writing, interpersonal communication and adept multitasking skills required; must be able to write content for external and internal communication with minimal supervision. Strong proficiency with Microsoft Office and proven ability to use technology for communication, collaboration, registrations, databases, etc. Although the current focus is on social media platforms, candidate must be willing to learn and adapt as new technologies develop. Must be organized, detail oriented and able to handle a large volume of telephone and email inquiries from alumni and event attendees. Evening and weekend work will be required in addition to some travel. Travel to attend club meetings or events. In some months, this could be 2-3 trips and in other months, no trips. Trips will be determined based on budget and need and discussed with manager in advance.
A review of applications will begin immediately and will continue until the position is filled. Applicants should submit an introductory letter, resume, professional references and links to any online work samples (if relevant) via email to email@example.com and include “Club Coordinator” in the subject line.
Please no calls, emails, faxes or visits concerning this position. Applicants advancing in the interview process will be contacted with additional information. Applications will be reviewed on a rolling basis.
The UNC General Alumni Association is an equal-opportunity employer and complies with all federal, state and local hiring policies.