Heels Engage Network FAQs

General Questions

What is the Heels Engage Network?

The Heels Engage Network is a place where current students, alumni and others can come together to share and guide Tar Heels on their career journeys.  This network will also allow users to identify job opportunities that may be connected to alumni and better understand what their career journey might entail from more seasoned alumni.

Who can use it?

All Tar Heels. Students, faculty, staff and alumni.

How do I sign up?

If you’re a Carolina Alumni member, please use your member username to login. Need help?

Those who are not Carolina Alumni members, including employers, please choose the email login option.

What happens after I sign up?

The Heels Engage Network will recommend connections based on your profile. We encourage you to update your profile by visiting the Matching Quiz section under My Preferences in the top right-hand corner of your dashboard. Once your profile is up to date, browse the community by location, industry expertise, major, help areas and more.

How can I get the most out of Heels Engage Network?

• Connect with other Carolina alumni: search based on your location and area of interest. You can connect online through the platform’s built-in video chat, over the phone or meet in person.

• Post job opportunities at your company or see opportunities others have posted.

• Invite other Tar Heels to expand the network.

• Current students can also see your profile and contact you, so be sure your communication preferences are up to date.

• There is a Carolina Alumni group as well as some groups by schools, affinity and general interest. We recommend you read the various groups and their descriptions and request to join if you meet the criteria for a particular group.

How is Heels Engage Network different from LinkedIn?

The Heels Engage Network serves a different purpose than LinkedIn. It is an opt-in community exclusively for students, alumni and friends of The University of North Carolina. Those who join are willing to give help or are seeking help from fellow Tar Heels. However, users are able to share information from their LinkedIn profile on their Heels Engage Network profile to prevent duplication of efforts. The Heels Engage Network allows more in-depth relationships among Tar Heels through meaningful conversations and users can add a video introduction to their profiles.

How can I post or refer a job?

Users can share or refer jobs through the Heels Engage Network. To share or refer a job, click on the “Post or Search Job” tab.

Looking to Give Advice?

Why should I offer help?

Assisting a fellow Tar Heel is a great way to give back to UNC. Through the Heels Engage Network, you can also learn from other alumni, build coaching and leadership skills, and network or connect with other alumni in your area and around the world.

What is the commitment?

By joining the Heels Engage Network, you agree to:

  • Help other Tar Heels explore a career, industry or company
  • Provide additional contacts and avenues to consider

You do not agree to:

  • Interview applicants
  • Provide employment opportunities (although you may do so in the “Post or Search Jobs” tab)
  • Continue extended communication

You can control how large or small your commitment is. The Heels Engage Network allows you to control the number of messages you receive each month. We also expect all alumni in the platform to follow the professional responsibility agreement.

What is the process for giving advice?

Alumni will reach out to set up a time to talk. Consider the request and view their profile. Determine whether or not you feel you would be able to assist this individual.

If you’ve decided you’d like to accept the connection request you received, you can reply to the message and accept the proposed meeting (if one was  scheduled) or reschedule it as needed. You can do all that from your email inbox, where you can access your conversation threads as well.

It’s OK if you don’t want to help a particular alumnus. Maybe your schedule got busier than you expected, or maybe you don’t think the assistance being sought is a good fit for you. You will be given the option to politely decline and can give reasoning if you desire.

Can I control how often I am contacted?

Yes, you can choose how many inbound messages or meeting requests you would like to receive each month. This can be edited in “My Preferences” under “Availability.”

I’m not receiving messages consistently from alumni asking for assistance, what should I do?

Be sure to check your email spam folder for any potential lost messages. You can also update your email address to ensure you receive future notifications from the platform by selecting “My Preferences” in the top right-hand corner of your dashboard and under “Account.” If the problem persists, message the platform IT via the question mark icon in the upper-right corner so they can make sure everything is clear on the system’s backend.

If you have made sure everything is working and are still not receiving messages, send us an email.

While waiting to give advice, what are other ways I can help out?

Explore the various “group” options, join a group and post/answer questions. Share your favorite articles, links and books. Update your profile with more details about your experience and explore the community to find other alumni to assist.

Looking to Get Advice?

How should I get started looking for someone to help?

Browse the community. You can search for and connect with others in the “Community” tab under the “Connect” heading in the navigation bar. You can search by: location, industry expertise, major, help areas and more.

What if I don’t know what to say?

You will receive tips as you craft your message, but we recommend you personalize your message. Tell the person why you’re interested in talking to them. Be specific and clear about what you’re seeking. If you want to schedule a phone call or meeting, then schedule it and send the invitation. Be respectful. Remember that alumni are here to give advice, not to offer jobs. Ask for general advice instead.

What do I do once I’ve connected with another alumnus?

Let them know how you would like to communicate (phone, video call, in-person, etc.), and set up a meeting. Learn more about informational interviews and how to effectively network.

What have I agreed to by signing up for Heels Engage Network?

By signing up for Heels Engage Network, you have agreed to:

  • Ask for advice or provide advice and perspective
  • Prepare questions to ask ahead of a scheduled meeting (How did you get into this field? What advice would you give someone with my experience? etc.)
  • Respect the time of fellow alumni and students
  • Send a thank you message expressing your appreciation for the time and effort of alumni within 24 hours of speaking with him or her

You agree not to:

  • Ask for a job or internship or expect an alumni to offer a job or internship
  • Expect other alumni to automatically share their networking contacts
  • Expect alumni to critique your resume
  • Expect alumni to have a long conversation or ongoing relationship with you
Technical Questions

I'm having technical issues with the network, what can I do?

Within the Heels Engage Network, support can be found by clicking the question mark on the upper, right-hand corner of the page.

What devices/browsers support video chat?

Video chat is supported on most modern browsers and operating systems. Recommended versions for use are: Google Chrome or Mozilla Firefox.

How do I change my email address or the number of emails I receive?

Click on your profile picture and select “My Preferences.” From here you can change the amount of communications you receive, or your email address to sign into the site.

Is there a mobile app? How do I use the platform on my phone or tablet?

The Heels Engage network does not have a mobile app, but the platform’s design works well on mobile phones and tablets as well as larger devices.

How do I report inappropriate conduct?

Click the red “Report User” triangle button in your inbox tab while in the message thread with the person in question. You may also email Carolina Alumni’s network administrators to notify us of the issue.

What if I have another question that wasn’t answered here?

If you have another question about the Heels Engage Network, send us an email.